Terms and Conditions
NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER
Making a Purchase
Making a purchase couldn't be easier. Just browse our catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for the few details that we need to be able to satisfy the order. We try to ensure that all items on the website are in stock although inevitably sometimes we do run out of stock of some items.
If in the exceptional circumstance that we take your order for an item, but run out of stock prior to your order being dispatched, we will contact you with the option to cancel your order if you would rather not wait, to wait or to choose an alternative cat.
Shipping And Handling
Delivery for our Garden Cats, arge and Hand Size Metallic Cats is free to GB Mainland addresses and will be by a carrier or our choosing.
Arrangements and costs for our Hand Built Ceramic Cats (including
Memorial Commisions) will be fully explained to you when making your
GB offshore islands - please email us for costs before placing an order.
Deliveries to Northern Ireland are currently suspended
We do not deliver to addresses outside the UK
Your order will normally be dispatched within 2 working days of receipt of payment. We are not able to guarantee a delivery date or time, however most deliveries are usually made within 3 days of despatch by Carrier.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing (or by email) at our contact address of the problem within 5 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition our only obligation will be, at your option:-
- to make good any shortage or non-delivery,
- to replace any goods that are damaged or defective, or
- to refund to you the amount paid by you for the goods in question in whatever way we choose.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchased.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Information we collect about you
We collect information about you for 2 reasons: firstly, to process and deliver your order and secondly, to provide you with the best possible service.
We will not supply any of your details to any third party in the future except for the purposes of debt recovery, unless required by law.
The type of information we will collect about you includes: your name, address, phone number, email address and goods ordered.
We will never collect sensitive information about you without your consent.
The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If you notify us of any inaccuracies we will correct the errors promptly.
We are able to accept returns as long as we are contacted within 3 working days of receipt of goods. The customer is responsible for all postage costs. The goods must be returned sealed and if possible in the same packaging as delivered and in a re-saleable condition